FAQ

You’ve got questions. We’ve got answers. Please see below for frequently asked questions. If your question was not answered, please call 602-254-3100 and we’ll be happy to help you over the phone. Thanks!

A.) Classes

  1. What is the age limit for classes and do you make exceptions?
    Every class that is posted contains age limit information in the class description. Most adult classes are 16+ or 18+. We also have youth, teen, and young adult classes. We generally do not make age range exceptions for reasons of safety and instructor class preferences.
  2. How many people will be in my class?
    Most classes are capped at around 12-14 students. Many of our popular classes reach capacity, while most classes often have some room. Sign up early to save your spot.
  3. What if I miss one or more classes due to travel, illness, or emergency?
    Each situation is handled individually between the student and instructor. Some departments and instructors have time and space for students to “make-up” missed classes, while others do not. If you know you will be missing classes in a course you are interested in taking, it is best to contact the Instructor and ask them directly if you can make up those missed classes at some point before committing.
  4. Do you prorate for missed classes?
    No, we do not prorate for missed classes or camp days.
  5. How will I know if I need to bring or purchase materials for my class?
    The class description will state whether or not students need to bring anything specific, or if they should account for an extra amount of expenses for materials for the course. For example, painting classes will ask that you bring a canvas; ceramics will say to expect to pay an extra $35 for materials that they will explain on the first day of class. If no materials are listed, then simply show up to class and you will be given a list of materials on your first class day.
  6. Do you have waitlists?
    YES! Many of our classes, especially ceramics, painting, and glass, fill up within days of registration opening, so make sure to follow us on Facebook, check our website, or subscribe to our eblast to know when registration opens, so that you can get a head start! We do have waitlists, but they do not necessarily guarantee you a seat in class!

 

B.) Locations & Hours

  1. Where is Phoenix Center for the Arts?
    Our main campus is located downtown at 1202 N. 3rd Street, Phoenix, AZ 85004.
  2. Where can I park?
    There is a large parking lot on the west side of 3rd Street where there is usually available parking. If you arrive on Moreland Street, you are technically facing the back of our buildings. You will need to walk or drive around to the north side in order to enter through the front doors of either building.
  3. Where is my class?
    From the parking lot, you will see a walkway leading up to 2 brick buildings with glass doors. The front desk is located in the left building (also known as the Performing Arts Building), where most of our dance, theatre, and guitar classes are held. There is a staff member or volunteer who can help you at the desk weekdays from 9:00am-9:00pm, and weekends from 9:00am-1:00pm. If you are taking any of our visual arts classes (Ceramics, Glass, Metals, Mosaics, Photography, Painting, Youth Art, as well as piano), your classroom will be held inside the building to the right (also known as the Visual Arts Building).
  4. What are your hours?
    The Center is open Monday-Friday from 9:00am-9:00pm, Saturdays from 9:00am-4:00pm, and Sundays from 9:00am-1:00pm. Our front desk is staffed by employees and volunteers who are happy to answer your questions and calls.

 

C.) MindBody

  1. What is MindBody?
    When you click on a class listing on our website, you will be taken to a website called MindBody to create an account for yourself. MindBody is the registration system that enables us to schedule and offer so many types of art classes. Every student needs to create their MindBody account before they can purchase a class or product.
  2. Should my family members and I be on the same account?
    It is best if you can create a family account, including partner and children. If you have questions about how to do this, please call the front desk and we can set up your family account over the phone for you.
  3. I tried to sign my child up for a class and it says I need a prerequisite. What does that mean?
    Generally, this message occurs when a child’s date of birth is not listed in their account. MindBody does not know how old they are and/or thinks that the paying adult is the student trying to enroll in a youth class. Usually, once the child’s birthday has been added and updated, the system will allow the enrollment.
  4. What if I am having problems with MindBody?
    Please give us a call and we are happy to figure them out! We can always process registrations over the phone or in person.

 

D.) Gift Certificates

We sell gift cards online and gift certificates in person. You can can personalize both gift cards and gift certificates and have them sent either to you or directly to the recipient! Gift certificates can be customized to specific dollar amounts to be applied to a specific class.

 

E.) Volunteer or Intern

If you are interested in volunteering here at the Center or for any of our events, please visit our Volunteer page!

If you are interested in being an intern at the Center, please visit our Opportunities page.

 

F.) Thunderbird Arts Center

Our newest location opened in April 2016 in north Phoenix – Thunderbird Arts Center. It is located at 1106 E. Grovers Ave. in Phoenix, near 7th St. and Bell. The phone number is: 602-293-3267. For more information, please see our Thunderbird page.

 

G.) Cancellations and Refunds

Our cancellation and refund policy is included within the auto-email that each student receives upon enrollment in a class.

 

Class Cancellation
All classes that do not meet minimum enrollment one week prior to the start date may be canceled at Phoenix Center for the Arts’ (the Center’s) discretion. The Center will contact students in affected class and offer refunds or placement in an alternate class.


Clients who register for a class or program that is canceled for any reason by the Center will receive a full refund.

 

Refund Policy

Clients who withdraw from a class/program at least 10 business days prior to the scheduled class/program start date may receive a full refund on their registration. (A “business day” is defined as M-F.)

Clients who withdraw from a class/program less than 10 business days prior to the scheduled class/program start date will receive 40% of the cost of that class refunded to their Phoenix Center for the Arts account. That credit can only be applied to future Phoenix Center for the Arts purchases.

Refunds will not be given to any student who withdraws from a class after the first class has been held.

I.) Can I donate my art supplies or pieces of art to the Center?
In most cases, the answer is yes, however please email us at info (at) phoenixcenterforthearts.org or give us a call to explain what type of supplies you would like to donate and in what condition they exist. If you wish to donate your pieces of art to the center, please send an explanation of your gift, how many pieces, etc. We love to accept donations and accommodate patron generosity as best we can, ensuring that they are a good fit for our department needs and that we have the space to display them.

J.) I have a Groupon or Living Social voucher for a class there, how can I register?
Just give us a call at 602-254-3100 and we will register you over the phone with your voucher number.